If you were to think about what a receptionist in your office is like, then more than likely an image of a smile and “how can I help” will spring into your mind? However, what if that welcome we receive is from a machine? Can a bot be as friendly as a real human? The answer might surprise you.
Modern AI receptionists have been built to respond in a human-like, friendly manner (some even use personable language) and many of them assist callers. With the use of advanced natural language processing, these digital assistants can now interpret user questions and answer with relatability even infusing a bit of humour when it makes sense. For an AI Receptionist, contact My AI Frontdesk
Naturally an AI wouldn’t know the way your favourite mug leaks when you pour coffee into it and probably doesn’t (yet, anyway) remember the name of your dog but it can be trained to know whatever language your business speaks in, give an intimate greeting and fulfill requests with sympathy regardless of the workload.
Another advantage of an AI receptionist is that it never becomes fatigued or distracted, meaning every customer receives a friendly experience all the time – be it day or night.
For brick-and-mortar shops, this means you can create an experience for your customers outside of regular open hours. At least, with the ability to customise responses your AI receptionist can have as approachable a voice as most of your team.
So, are bots really our pals? With the right setup, absolutely. It may, in fact, not be apparent to your customers they are messaging with a bot and would feel well attended.
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