Have you ever bought a foundation that seemed perfect in-store, only to find it’s the wrong shade at home? Or maybe a hyped-up skincare product caused an unexpected reaction? Beauty purchases don’t always work out, but Ulta Beauty’s return policy makes it easier to shop with confidence. This guide breaks down everything you need to know about Ulta’s return policy, from timeframes to proof of purchase, ensuring hassle-free returns or exchanges.
Understanding Ulta’s Return Policy Basics
Ulta’s return policy is designed to be customer-friendly, letting you try products with less risk. Here’s what you need to know:
The 60-Day Return Window
You have 60 days from the purchase date to return most new or gently used products with a receipt for a full refund to your original payment method. “Gently used” means you can test products like foundation or skincare, but excessive use (e.g., over 50% consumed) may lead to a denied return.
Returns After 60 Days
Missed the 60-day window? Between 61 and 90 days, Ulta typically offers a merchandise credit (an Ulta gift card) for future purchases. After 90 days, returns are at the store manager’s discretion and may not be accepted.
Proof of Purchase Requirements
For smooth returns, provide proof of purchase:
- Original Receipt: Ideal for in-store returns. Keep it safe or opt for e-receipts.
- Order Confirmation Email: Valid for online purchases; show it digitally or printed.
- Ultamate Rewards Member ID: Ulta can look up purchases using your Rewards ID (phone number or email). Joining the free Ultamate Rewards program is a smart move.
- Credit/Debit Card: If used for payment, Ulta may locate the transaction, though this is less reliable.
Without proof, Ulta may issue a merchandise credit for the product’s lowest selling price in the last 90 days, requiring a government-issued ID.
Product Condition: New vs. Gently Used
- New, Unopened Products: Eligible for a full refund within 60 days if in original packaging.
- Gently Used Products: You can return lightly used items (e.g., a few pumps of foundation) within 60 days for a refund or up to 90 days for store credit. Ulta doesn’t resell used products for hygiene reasons; returned items are “damaged out.”
Note: Ulta’s official policy mentions a 30-day window for refunds on gently used products, but customer experiences suggest flexibility up to 60 days for refunds and 90 days for credits. Aim for 60 days to be safe. Discover Is There Any Michael Kors Bag Serial Number Check?
How to Return Products to Ulta
Ulta offers two convenient return methods:
In-Store Returns
Returning to an Ulta store is fast and simple:
- Gather the product(s) and original packaging.
- Bring proof of purchase (receipt, order confirmation, Rewards ID, or payment card).
- Visit any Ulta Beauty store and speak to an associate at the customer service desk or checkout.
- The associate will inspect the item and process your refund or exchange.
Mail-In Returns for Online Purchases
For online or app purchases, return by mail:
- Log into your Ulta.com account and navigate to “Returns & Exchanges” or order history.
- Generate and print a pre-paid return shipping label.
- Securely package the item(s) with the packing slip.
- Attach the label and ship via the designated carrier (e.g., USPS, UPS, FedEx).
- Expect a refund within 7-10 business days after Ulta processes the return.
Tip: In-store returns are faster and avoid shipping costs.
Special Cases and Exceptions
- Damaged/Defective Products: Contact Ulta customer service immediately. You may need to provide photos for a refund or replacement.
- Gift Cards: Non-returnable, except where required by law.
- Customized Items: Non-returnable unless damaged or defective.
- Ulta at Target: Return these purchases to Target stores or Target.com, not standalone Ulta stores.
- Single-Use Coupons: Cannot be reissued after use.
- Return Abuse: Ulta may limit or refuse returns if they suspect misuse (e.g., excessive returns or fraud).
FAQs: Ulta Return Policy
Can I return used makeup to Ulta?
Yes, gently used makeup can be returned within 60 days for a full refund or up to 90 days for merchandise credit, with proof of purchase.
What if I lost my receipt?
Ultamate Rewards members can use their ID to look up purchases. Without proof, you may get a merchandise credit for the lowest price in the last 90 days, with a valid ID.
How long does an Ulta refund take?
In-store refunds are instant. Mail-in refunds take 7-10 business days after processing.
Can I return an online order in-store?
Yes, online or app purchases can be returned at any Ulta store for faster refunds.
What does “gently used” mean?
It typically means minimal use (e.g., a few applications). Over 50% used or damaged products may be denied.
Can I exchange items at Ulta?
Yes, exchanges follow the same 60-day (refund) or 90-day (credit) rules. Pay or receive the price difference.
Can I return Ulta products bought at Target to Ulta?
No, return these to Target stores or Target.com.
Shop Smarter with Ulta’s Return Policy
Ulta’s return policy lets you experiment with beauty products worry-free. Keep receipts, join Ultamate Rewards, and stick to the 60-day window for the best experience. For unique situations, contact Ulta’s customer service or visit a store associate.
Ready to try that new palette or serum? Shop confidently at Ulta Beauty, knowing their return policy has you covered!
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