If you want to be the best receptionist at your office, you must learn the tricks of the trade. Receptionists must have a strong attention to detail, be able to prioritise tasks, and be well-versed in the office’s operations. People entering a business are looking for reassurance and a smooth and positive experience, and a receptionist’s job is to provide that. This means being aware of what clients want and need, and having a good sense of empathy. The best receptionist is one who takes customer service seriously. For the ultimate reception experience, consider the benefits of a Visitor Management System UK from a site like www.ofec.co.uk/web-and-software-development-services/digital-visitors-and-staff-signing-in-book.aspx
A good receptionist should understand that they are the face and voice of the company. A pleasant receptionist will greet visitors and answer the phone with a happy and relaxed tone. If a receptionist answers the phone with a droning voice, it will not represent the company well. This is not the best first impression for a receptionist, so prepare beforehand. Practice speaking to people you know, and ask them for feedback on how you sound. Developing a friendly tone will also help, as will the ability to really listen to what you’re being told.
Be interested in the role and the business. A receptionist must be genuinely interested in the business. This will shine through in the impression left on visitors to the business. A great receptionist knows the company inside and out, and this will show in their interactions with customers. Taking this interest will help you to stand out from others and ensure that the business stands out in the mind of those who visit.
Leave a Reply